The NSW workers compensation scheme is complex. These resources are designed to provide clear, plain-English answers to the most common questions injured workers face during their claim journey.
Start with the core legal service pages
If you need direct legal guidance rather than background reading, these are the main NSW claim pathways:
How to use these resources
Start with the actual insurer decision
A section 78 notice should identify the decision and reasons. Read it with the available medical and factual evidence rather than assuming that every denial involves the same issue. Read the section 78 guide and compare it with the claim-denial guide.
Check the records used for weekly payments
If the PIAWE calculation appears wrong, compare the calculation with available payslips, rosters, overtime evidence, and relevant second-job records. Review the PIAWE rules and then use the recalculation guide.
Identify the reason treatment was refused
A refusal of scans, psychology, pain management, or surgery may concern reasonable necessity, causation, liability, or the available medical evidence. Treatment denied guide and surgery denied guide explain the relevant issues and evidence.
Keep different entitlements separate
A work capacity decision, IME report, and permanent impairment assessment can affect different entitlements. The applicable test and evidence should be checked for each decision. Work capacity guide, unfair IME guide, and lump sum WPI service page should be read together.
Claim Fundamentals
The essential information you need to start your claim and understand the 7-day rule.
2026 Reform Guides
Current SIRA-based guidance on the reforms that affect existing claims, assessments, expenses and medical appointments.
Disputes & Denials
What to do when the insurer refuses treatment, surgery, liability, or capacity.
Payments & Earnings
Guides on lost wages, PIAWE calculations, indexation, and stopped weekly benefits.
Injury & Diagnosis
Specialist resources for serious spinal, psychological, and physical injuries.
Key statutory guides people miss, but they matter a lot
If your insurer is citing legal sections in refusal letters, start with these explainers before replying.
- Section 66 Lump Sum Compensation Guide
- WPI Assessment Guide for Permanent Impairment Claims
- Permanent Impairment Assessment by Injury Type
- AMA5 and NSW Permanent Impairment Assessment Guide
- Section 60 Medical Expenses (Reasonably Necessary Treatment)
- Section 59A Medical Time Limits After Weekly Payments End
- Section 11A Psychological Injury Claims
- Work Capacity Review Rights
Core hubs to use with this resources page
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Every work injury claim is different. If your specific problem is not covered in these guides, send an initial enquiry with the main insurer notice and available records.
Disclaimer: These resources are for general information only and do not constitute legal advice. The law in NSW can change. Always get legal advice about your specific workers compensation claim.