What we can help with
You can contact us when an insurer has denied the claim, reduced weekly payments, disputed treatment, relied on an IME report, or issued a decision affecting work capacity, permanent impairment, or work injury damages.
What to send before we speak
You do not need a complete file. Sending the main decision and the available medical or payment records can make the initial review clearer.
Best first documents
- Insurer notice, section 78 letter, or work capacity decision
- Recent certificates of capacity and any specialist reports
- Weekly payment notices, payslips, and wage records if money is wrong
- Treatment refusal letters, surgery denials, or IME reports if relevant
What to tell us in plain English
- What happened at work and when the problem started
- What the insurer is saying now
- What benefit or treatment is currently at risk
- Whether you are worried about WPI, serious injury, or damages thresholds
Information that helps us understand the enquiry
The decision that changed the claim
Identify the notice, payment change, treatment refusal, work capacity decision, or other insurer communication that prompted the enquiry. Include the decision date where possible.
The practical effect of the decision
Explain whether the decision affected weekly income, treatment, suitable work, an accepted injury, or another entitlement. Different decisions can involve different review processes.
Documents exist but are not organised
Most people have the key records somewhere in email threads or portals. The practical value comes from pulling out the insurer notice, the reports relied on, and the exact dates that changed the claim position.
Related impairment or damages issues
If permanent impairment, long-term work capacity, or possible work injury damages is relevant, include the latest specialist reports and any impairment assessment. The applicable rules depend on the particular entitlement and claim history.
Guides for common enquiry topics
Common contact questions
What should I send before contacting you?
Start with the notice or decision that changed your position, such as a section 78 letter, work capacity decision, weekly payment notice, treatment refusal, surgery denial, or IME report. If you have certificates of capacity, specialist reports, payslips, or wage records, those also help.
Can I contact you if weekly payments or treatment just stopped?
Yes. Send the notice and any recent medical or payment records. The available next step depends on whether the issue concerns liability, work capacity, weekly payments, treatment, permanent impairment, or a Commission dispute.
Do I need every document before I reach out?
No. A short factual summary and the main insurer notice is usually enough to start. If something important is missing, we can usually tell you what to gather next.