Key References & Legislation
Most people do not reach out because everything is calm. They contact us when an insurer has denied the claim, reduced weekly payments, delayed surgery, relied on an IME that does not match their real condition, or pushed the file toward a threshold fight without explaining the consequences.
This page is for that moment. If you are unsure whether your issue is a liability denial, a work capacity decision, a payment-calculation problem, or a serious-injury pathway, we can help identify the real pressure point and the most useful next step.
Urgent claim problem right now?
Call us directly or start the free claim check
If your weekly payments have just stopped, treatment has been refused, or you received a section 78 or work capacity notice, call now so we can triage quickly.
What to send before we speak
You do not need a perfect bundle. But sending the right core documents early usually makes claim triage faster and more accurate.
Best first documents
- Insurer notice, section 78 letter, or work capacity decision
- Recent certificates of capacity and any specialist reports
- Weekly payment notices, payslips, and wage records if money is wrong
- Treatment refusal letters, surgery denials, or IME reports if relevant
What to tell us in plain English
- What happened at work and when the problem started
- What the insurer is saying now
- What benefit or treatment is currently at risk
- Whether you are worried about WPI, serious injury, or damages thresholds
What usually goes wrong before workers contact us
They wait for the insurer to fix it voluntarily
Workers often spend weeks assuming the insurer will reverse a bad payment rate, approve treatment after one more report, or revisit a weak IME on its own. Usually the opposite happens: the wrong position becomes more embedded.
The wrong issue gets all the attention
A worker may think the problem is just a rude claims officer, when the real issue is a section 78 denial, a hidden PIAWE underpayment, or an emerging threshold fight over impairment and long-term capacity.
Documents exist but are not organised
Most people have the key records somewhere in email threads or portals. The practical value comes from pulling out the insurer notice, the reports relied on, and the exact dates that changed the claim position.
Threshold strategy starts too late
Files involving WPI, section 32A serious injury, section 39 pressure, or possible work injury damages usually need early planning, not a last-minute scramble after weekly payments are already collapsing.
Fastest self-triage links if you are not sure where to start
Common contact questions
What should I send before contacting you?
Start with the notice or decision that changed your position, such as a section 78 letter, work capacity decision, weekly payment notice, treatment refusal, surgery denial, or IME report. If you have certificates of capacity, specialist reports, payslips, or wage records, those also help.
Can I contact you if weekly payments or treatment just stopped?
Yes. That is exactly when early triage matters. The key is usually to identify whether the immediate pressure point is liability, work capacity, weekly payments, treatment approval, WPI strategy, or a Commission dispute step.
Do I need every document before I reach out?
No. A short factual summary and the main insurer notice is usually enough to start. If something important is missing, we can usually tell you what to gather next.
Free case assessment
Tell us what has changed in your claim, and what feels urgent
A short, practical summary usually helps more than a long story. If eligible, legal costs for a workers compensation dispute may be funded through IRO/ILARS, but funding depends on the type of dispute and your circumstances.
Contact details and first-step guidance
Address
Suite 28.01, 31 Market Street
Sydney NSW 2000
Phone
(02) 7233 3661Office hours
Mon to Fri, 9:30 AM to 5:30 PM
Weekend appointments can be arranged when needed.
Best issues to flag in your message
- The exact notice, decision, or insurer email that changed your claim position.
- Whether weekly payments, treatment approval, work status, or a lump sum pathway is at risk right now.
- Any deadline, medical appointment, IME, or Commission step coming up soon.