Key References & Legislation
Who this policy applies to
NSW Work Injury Claim, a trading name of Stephen Young Lawyers, respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, disclose, store, and manage personal information when you contact us, submit an enquiry, or use this website.
It is designed to help you understand how information is handled before and during a legal enquiry. It does not replace tailored advice about your actual claim, dispute deadlines, or funding position.
Information we may collect
Identity and contact details
This can include your name, phone number, email address, suburb, employer details, and your preferred method of contact.
Claim and injury details
This can include how the injury happened, dates, insurer information, claim status, weekly payment issues, treatment disputes, and other workers compensation background.
Medical and sensitive information
We may receive medical certificates, reports, diagnoses, treatment recommendations, impairment material, and other health information where relevant to assessing or conducting your legal matter.
Website and enquiry usage data
We may collect technical information such as device type, browser, pages visited, form submissions, and limited analytics or server-log data to keep the website functioning and improve service quality.
How information is collected
Information is usually collected when you submit an enquiry form, contact us by phone or email, upload or send documents, attend a consultation, or otherwise provide instructions. We may also receive information from insurers, employers, medical providers, rehabilitation providers, barristers, experts, the Personal Injury Commission, the Independent Review Office, and government bodies where authorised or reasonably necessary for your matter.
How we use personal information
- To assess whether we can help with your workers compensation or work injury matter.
- To communicate with you about your enquiry, documents, appointments, and claim progress.
- To provide legal services and prepare evidence, submissions, and dispute material.
- To obtain medical, wage, insurer, and procedural information relevant to your claim.
- To comply with legal, ethical, regulatory, and professional obligations.
- To maintain records, secure our systems, and improve website and service quality.
If you are contacting us about a live issue such as asection 78 notice,work capacity decision, ortreatment refusal, the information you provide helps us identify the correct dispute path and urgency level.
Disclosure of information
We may disclose personal information where reasonably necessary for your matter or our operations, including to barristers, medical experts, insurers, employers, rehabilitation providers, courts and tribunals, the Personal Injury Commission, the Independent Review Office, regulators, and technology providers who support our legal practice. We do not sell personal information.
Storage, security, and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps can include secure systems, restricted access, password and account controls, document management safeguards, and professional confidentiality obligations. No internet transmission is completely risk-free, but we aim to maintain appropriate protections for the nature of the information we handle.
We retain information for as long as reasonably required for legal, regulatory, record-keeping, and practice management purposes, subject to applicable law and professional obligations.
What usually goes wrong before people ask privacy questions
Workers send sensitive material without context
People often forward long email chains, insurer notices, wage records, and medical reports before they understand which issue is actually urgent. That is fine, but it helps to identify whether the real issue is liability, payments, treatment, or a threshold claim.
Privacy and legal urgency get mixed together
Privacy rights matter, but so do deadlines. If your issue involves stopped payments, denied surgery, or a dispute notice, the practical risk is usually delay rather than over-sharing basic claim documents.
People assume website enquiries create full representation
A website form or email helps start the conversation, but it does not by itself create a solicitor-client relationship or confirm that we are acting. That distinction is also explained in ourdisclaimer.
The real need is claim triage, not policy reading
Most visitors on this page ultimately need direction on what to do next with a live work injury problem. If that is you, the fastest path is usually thefree claim checkrather than trying to decode the claim alone.
Access, correction, and privacy complaints
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, or out of date, subject to legal exceptions. If you have a privacy concern or wish to make a complaint, contact us using the details below.
- Email: info@nswworkinjury.com.au
- Phone: (02) 9635 0889
- Address: Suite 28.01, 31 Market Street, Sydney NSW 2000
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner.
Need help with a live workers compensation issue?
This privacy policy explains how information is handled. It does not replace tailored advice about denied claims, weekly payments, treatment refusals, work capacity decisions, or serious injury thresholds.
Helpful next steps
This policy may be updated from time to time. Last updated: 9 Mar 2026.