Key References & Legislation
This page exists for the point where something in the claim has already started going wrong. Most workers do not ask for a claim check because they are casually researching the system. They ask because the insurer has denied the claim, cut weekly payments, delayed treatment, relied on an IME that does not reflect the real condition, or pushed the file toward a threshold fight without properly explaining the consequences.
A fast review can help separate the noise from the real legal issue. Sometimes the problem is a badly framedsection 78 notice. Sometimes it is a hidden PIAWE underpayment, an unstablework capacity decision, or a treatment dispute that is starting to damage the later evidence picture.
What this claim check is best used for
Urgent dispute triage
- Your claim was denied or you received a section 78 notice
- Weekly payments were reduced, cut off, or calculated at the wrong rate
- Treatment or surgery was refused, delayed, or sent into repeated review
- An insurer IME or work capacity decision changed the direction of the claim
Early threshold and strategy review
- You are worried about WPI, serious injury, or damages pathways
- You are approaching 130-week or 260-week pressure points
- You suspect the insurer is minimising the injury description or work restrictions
- You are unsure which legal path matters most right now
What usually goes wrong before workers ask for help
They wait for the insurer to self-correct
Workers often assume a bad payment rate, treatment refusal, or weak IME will sort itself out after one more certificate or email. Usually the opposite happens: the insurer builds a longer paper trail around the wrong position.
The visible problem hides the real one
Someone may think the issue is just communication, when the real problem is a PIAWE error, a looming section 39 cutoff, or an unchallenged work capacity framework that will keep reducing entitlements.
Treatment delay starts harming the evidence
Treatment fights are not only about access to care. They also affect recovery records, specialist timelines, and later threshold evidence. Compare thetreatment denial guideandunfair IME guideif that pattern is already showing up.
Threshold strategy begins too late
Matters involving impairment, serious injury, or possible negligence usually need planning before weekly payments become unstable. If your file is already moving in that direction, compare thelump sum WPI pathwayandwork injury damages serviceearly.
Request a call back
Tell us what's happened. We'll respond as soon as possible.
What to have ready if possible
- Insurer letters, decision notices, or section 78 correspondence
- Certificate of capacity and any recent specialist reports
- Pay slips and wage records if PIAWE or weekly payments are wrong
- Treatment refusal letters, surgery denials, or IME reports if relevant
If you do not have everything yet, submit anyway. Missing records can often be identified and chased after triage.
Fastest self-triage links
General information only. Every matter depends on its facts, medical evidence, and the current law.
Need urgent help instead of waiting for a callback?
If weekly payments have stopped, surgery has been refused, or an insurer notice has just arrived, you can still use the form above — but if the matter is urgent, call directly so the file can be triaged faster.
Free claim check FAQs
How quickly will someone contact me?
Most enquiries are reviewed quickly. If your issue is urgent, such as payments being stopped or a fresh insurer notice arriving, we try to prioritise same-day or next-business-day follow-up.
Can you help if my weekly payments were stopped?
Yes. We regularly assess these disputes and can map the next steps. You can also read our guide on what to do when weekly payments are stopped and the process for challenging work capacity decisions.
Do I need every document before submitting?
No. Submit what you have. Missing records can usually be collected later, and an early review can still identify what evidence matters most first.